Item Warranty Module
This Warranty Management app tracks items by serial number, records drop-offs, repairs, and manages full warranty workflows.
It automatically validates warranty, logs repair/return actions, and updates item statuses, ensuring live stock visibility across categories, subcategories, and brands.
📌 Module Overview
Warranty Tracking & Repair Workflow
The module handles warranty cases by tracking items with their serial numbers. Drop-offs are recorded, in/out movements logged, and warranty validated automatically. Statuses like ‘Under Repair’ or ‘Repaired’ provide real-time visibility.
“End-to-end warranty lifecycle tracking with live stock and service visibility.”✅ Features
- Serial Number Tracking: Manage each item uniquely by serial number.
- Customer Drop-off Records: Log warranty/repair product intake with details.
- In/Out Action Management: Record product movement for repair or return.
- Warranty Validation: Auto-check warranty status during intake.
- Status Updates: Auto-update statuses such as ‘Under Repair’, ‘Repaired’, ‘Returned’.
- Category & Brand Visibility: Track stock by category, subcategory, brand.
- Integrated with Zoho Books: Sync item master and customer details.
- Repair Workflow Management: Manage complete repair and return cycle.
- Live Stock Tracking: Real-time view of warranty/repair items.
🎯 Why we built this
To streamline warranty and repair processes by centralizing tracking, validation, and workflows. This ensures accuracy, reduces turnaround time, and improves customer satisfaction.
💡 Benefits
- Efficiency: Automatic warranty validation and updates.
- Transparency: Clear repair and warranty status for staff/customers.
- Control: Manage full in/out actions during repair/return.
- Accuracy: Serial-based tracking prevents duplication/errors.
- Visibility: Live stock view by category and brand.
- Integration: Syncs with Zoho Books for consistency.