Case Study
GNH India Pharmaceuticals Limited
Streamlining export-focused pharmaceutical operations through unified finance, lead automation, and Zoho One integration.
Company Snapshot
IndustryPharmaceutical Trading (Exports)
Turnover₹120 Cr+
Zoho ApplicationsZoho One Suite
EngagementComprehensive Zoho One implementation with lead automation and system workflows.
Scaling Export Operations with Limited Resources
GNH India Pharmaceuticals Limited operates in a high-volume pharmaceutical export environment. With limited manpower and unstructured processes, the organization required a centralized and automated system to manage inquiries, financial transactions, and data flow efficiently.
Challenges
Key Operational Challenges
- 1. Resource Constraints
- • Limited manpower availability
- • Minimal knowledge of financial processes
- • Difficulty handling inquiries and transactions efficiently
- 2. Data Management Gaps
- • Lack of structured and reusable data
- • Challenges in syncing product data between website and Zoho Books
- 3. Lead Response Delays
- • Inability to respond promptly to incoming leads
- 4. Follow-up Inefficiencies
- • Backlog of unattended leads and deals
- • Absence of an organized follow-up mechanism
Our Solution
Zoho One–Powered Automation
- 1. Finance & Supply Chain Automation
- • Implemented Zoho Books and Zoho Inventory
- • Streamlined accounting and export-focused supply chain operations
- 2. Export Compliance & GST Management
- • Simplified GST filing
- • Managed landed costs and high-volume export transactions
- • Automated E-way bills and IRP-compliant invoicing
- 3. Lead Data Standardization
- • Replaced unstructured inquiries with Zoho Forms
- • Improved lead data quality and consistency
- 4. CRM & Automation Integration
- • Integrated Zoho Flow with Zoho CRM
- • Synchronized Leads, Contacts, Accounts, and Deals
- • Automated estimate creation in Zoho Books
Faster Lead Response & Controlled Export Operations
GNH India Pharmaceuticals Limited now operates with a fully automated lead-to-invoice workflow. The Zoho One implementation reduced response times, eliminated follow-up gaps, improved data accuracy, and enabled efficient management of export operations despite limited internal resources.