Emitting Energy Private Limited
Driving operational efficiency and customer-centric growth for a solar energy company using the Zoho ecosystem.
End-to-End Digital Enablement for Solar Operations
Emitting Energy Private Limited faced growing operational challenges across sales, order processing, after-sales service, payments, and internal coordination. Rapid growth in the B2C solar segment required a centralized, automated system to improve visibility, control, and efficiency across departments.
Business & Operational Challenges
- 1. Sales & Customer Visibility
- • Limited visibility across the complete sales lifecycle
- • Inconsistent customer engagement tracking
- 2. Order & Inventory Processing
- • Manual, error-prone order processing
- • Inefficient inventory management
- 3. After-Sales Service
- • Unstructured complaint and service workflows
- • Difficult to track service history and follow-ups
- 4. Task, Team & Marketing Monitoring
- • Difficulty tracking tasks, team performance, and campaign outcomes
- • Lack of structured reporting and dashboards
- 5. B2C Payment Complexity
- • Multi-stage payments across POS, online, and offline modes
- • Daily reconciliation of payments was cumbersome
- 6. Procurement & Reconciliation
- • Multiple Sales Orders (SOs) could not be consolidated into Purchase Orders (POs)
- • Limited insight into recurring vendor schedules
Zoho-Powered Digital Transformation
- 1. Finance & Inventory Automation
- • Implemented Zoho Books and Zoho Inventory for order and stock automation
- • Real-time financial and inventory visibility across locations
- 2. CRM-Driven Sales & Service
- • Customized Zoho CRM for pre-sales and post-sales workflow management
- • Centralized lead capture from website, forms, and social channels
- • Automated lead assignment and follow-up reminders
- 3. B2C Payment Handling
- • Multi-stage payment processing automation
- • Daily reconciliation automated with Zoho Books
- 4. After-Sales & Service
- • Zoho Desk configured for complaint resolution and service history tracking
- • Structured workflows for faster issue resolution
- 5. Task, HR & Productivity
- • Zoho Projects and Zoho People for task tracking, employee management, and attendance
- • Shifted manual HR and task reporting to fully digital workflows
- 6. Marketing & Analytics
- • Zoho Social and Zoho Campaigns to centralize and automate marketing
- • Custom dashboards in Zoho Analytics for actionable insights into sales, service, payments, and performance
Measurable Business Outcomes
Improved visibility into sales lifecycle and post-sales processes.Automation drastically reduced manual Faster, more efficient complaint resolution and improved customer experienceerrors in orders and payments Enhanced coordination and productivity across teams and departments Accurate, automated reconciliation of multi-mode payments, saving significant administrative time Data-driven decision-making enabled via dashboards and reports