Case Study
Drape Shoppe
Enabling seamless B2C order, payment, and inventory management for a modern home furnishing mall concept using Zoho.
Company Snapshot
IndustryHome Furnishing & Décor (Mall Concept)
Turnover₹40 Cr+
Zoho ApplicationsBooks, Inventory, Analytics
EngagementA unified Zoho implementation designed to automate B2C orders, payments, and inventory.
Managing Complex B2C Orders & Payments at Scale
Drape Shoppe operates a mall-based home furnishing business handling both direct and highly customized orders. Long delivery cycles and multiple payment stages required a robust system for real-time inventory, invoicing, and reconciliation.
Challenges
Key Business Challenges
- 1. Order & Inventory Management
- • Managing direct and custom orders efficiently
- • Ensuring accurate invoicing with real-time inventory
- 2. B2C Payment Complexity
- • Advance, part, and final payments
- • POS, online, and offline payment modes
- 3. Vendor Procurement
- • Consolidated PO creation from multiple Sales Orders
- • Vendor-based fixed schedule purchasing
- 4. Daily Reconciliation
- • Payment reconciliation across all payment modes. i.e. CC, Pinelabs, Cash.
Our Solution
Zoho-Based Implementation
- 1. Centralized Order Processing
- • Zoho Books & Inventory implementation
- • Accurate payment tracking for all orders
- 2. B2C Workflow Customization
- • Multi-stage payment handling
- • Compliance with financial regulations
- 3. Inventory & PO Automation
- • Automated inventory control
- • Consolidated PO generation
- 4. Advanced Analytics
- • Custom Zoho Analytics reports
- • Stock alerts and payment insights
Improved Control & Visibility
Drape Shoppe achieved complete visibility into orders, payments, and inventory. Manual reconciliation was reduced, cash flow tracking improved, and custom orders were managed smoothly end-to-end.